Verizon Won't Hear Me Now
There are no printable words to describe the depths of contempt I have for Verizon right now. We've had phone service with them for almost five years now, and have been loyal customers who paid our bills. So when the time came to get phones for the kids, especially Rhonda getting ready to go off to college, we went to them first.
We specifically asked the "customer service" (sic) person if there was coverage available where Rhonda was going. She looked it up and said yes there was. Well when we got there...you guessed it. If you go up on the hill and stand on your left leg and there are three geese on the pond, you might get a signal. We called and complained. After getting several different run arounds, today we were finally told it was "a known problem area."
But despite the deceptive (to be polite) tactics that were used to get us to sign the contract, they are refusing to let us out of it! With increasing frustration, we have moved through several different levels of their management, only to be met with increasing levels of rudeness. After repeatedly insulting my wife tonight their third-level manager hung up on her!
If you have not yet fallen into Verizon's clutches, let me highly recommend any other wireless service to you. You'll be very glad you didn't sign up with Verizon...trust me on this one.
posted by Robert @ 8:49 PM
3 comments
3 Comments:
I had ATT Wireless for years in Florida. When I got here to Minneapolis the calls kept dropping and quality was bad. So in 2002 I went with T-Mobile and haven't had any issues. I even own stock in T Mobile now...
Hey, Bob,
Did you know Aunt Joan works for Verizon? I had lunch with her last time I was home and she herself said that they do not treat their customers well at all! She basically hates her job but is getting close to retirement and trying to hang in there.
We do not have a cell phone--CAN THAT BE POSSIBLE IN THIS DAY AND AGE?!!! Actually I bought Jacinto a cheapy for our anniversary while in TN but when I got back to SC found that it would not work in this state. At least Walmart let me get my money back!
Chow for now.
Rebecca
While you are trashing Verizon (I wholeheartedly agree, btw. I have a Verizon phone and service and the two places it absolutely, positively NEVER works is at HOME and at my OFFICE. Yeah, that's helpful.), I would add to the list of lousy cell phone companies, SPRINT. Sprint offered lousy service and then extended my contact without my permission. When I switched services, they tried to bill me $125 for breaking a contract that they admitted they have NO record of me extending (because I didn't). They promptly turned me over to a collection agency that is beyond rude. I've told them, at various decibles, that a certain, very well-known HOT place will have to freeze over before I'll give them a penny. Like you, when I tried to talk to Sprint "service" personnel, I was treated like dirt, place on hold for LONG periods of time and eventually hung up on. I lived for a long time without a cell phone and I'm getting pretty close to doing it again.
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